SASSA’s R370 SRD grant continues to support millions of vulnerable South Africans. However, some applicants may find their applications rejected even if they meet the criteria. If this happens to you, don’t panic. You can submit a SASSA SRD appeal for the R370 grant, and this article explains exactly how to do it.
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What Is the R370 SRD Grant?
The South African Social Security Agency (SASSA) introduced the Social Relief of Distress (SRD) grant to help unemployed individuals during times of hardship, including the COVID-19 pandemic. SASSA initially set the grant at R350 but increased it to R370 in 2024.
To qualify for the R370 SRD grant, you must:
- Be a South African citizen, permanent resident, or refugee.
- Be between 18 and 60 years old.
- Be unemployed and not receiving any other government support (e.g., UIF or NSFAS).
- Have income below the set threshold.
If your application was declined but you believe you qualify, you have the right to appeal the decision.
Reasons for SRD Grant Rejection
Before you submit an appeal, it’s important to understand why your SASSA SRD grant application may have been rejected. Common reasons include:
- You have received income in the form of bank transfers.
- Your identity documents do not match SASSA records.
- You are already receiving other social grants.
- You did not meet the age or residency requirements.
- Technical errors or incomplete information during application.
Knowing the reason for the rejection helps you better prepare your appeal and avoid future errors.
How to Submit a SASSA SRD Appeal for R370 Grant
Follow these steps to appeal a rejected SRD grant application:
- Visit the Official Appeal Website
Go to https://srd.sassa.gov.za/appeals - Enter Your ID Number and Cell Phone Number
These must be the same details used in your original SRD grant application. - Receive an OTP (One-Time Pin)
You will get a secure OTP via SMS to verify your identity. - Submit the Appeal for the Correct Month
Select the month for which your application was declined and provide a reason for your appeal. - Wait for Feedback
The Independent Tribunal for Social Assistance Appeals (ITSAA) reviews your appeal. You should receive feedback within 60 to 90 days.
Note: You must submit your appeal within 90 days of receiving the rejection notice.
Tips to Improve Your Appeal Success
Here are some tips to strengthen your SASSA SRD appeal for the R370 grant:
- Double-check your personal information: Make sure your ID number, name, and phone number are accurate and match SASSA records.
- Keep supporting documents ready: If possible, provide proof that you do not receive other income or social grants.
- Appeal each declined month: If your application was declined for multiple months, you need to submit separate appeals for each one.
By being accurate and thorough, you increase your chances of a successful outcome.
If your application for the SASSA R370 SRD grant was unfairly rejected, don’t give up. The appeal process gives you a second chance to access the financial help you need. Remember to act quickly, follow all the steps carefully, and ensure your personal details are correct.
For official updates, always refer to https://srd.sassa.gov.za or follow SASSA’s social media channels.
