Motorists in the country are being cautioned about a new scam targeting those looking to replace damaged windscreens. Private security firm Reaction Unit South Africa (RUSA) has raised the alarm after receiving several complaints. These complaints are particularly from Verulam’s CBD area in KwaZulu-Natal.
Fraudsters Posing as Auto Glass Staff in Verulam
According to RUSA, scammers reportedly hang around near autoglass businesses, waiting for unsuspecting customers. Once a vehicle owner arrives, these individuals approach and impersonate staff from the business. They offer to inspect the damage and collect payment on the spot. This happens outside the premises, under the pretence that the windscreen will be replaced later.
Victims only realise they’ve been tricked when they follow up with the shop, only to discover no record of any transaction. By then, the culprits are long gone. RUSA has urged residents to complete all dealings inside the business premises. They should not fall for informal arrangements.
Don’t Delay Windscreen Repairs
While it may not be strictly illegal to drive with a cracked windscreen, safety experts stress that motorists should not delay in addressing chips or cracks. Aside from potential scams, there are critical safety concerns tied to neglected windscreen damage.
Eugene Herbert, CEO of MasterDrive—an advanced driving training provider—warned that many motorists defer repairs due to time constraints or financial limitations. They often do so without realising how risky this decision can be.
“Even small chips can create glare from sunlight or from headlights at night. This impairs your vision and increases accident risk,” Herbert explained.
A Crucial Safety Component
The windscreen plays a significant role in a vehicle’s structural integrity. It’s more than just a shield from wind and debris. In fact, Herbert noted that a windscreen contributes up to 34% of a car’s torsional stiffness. This helps to distribute force during a collision and protect occupants inside the vehicle.
If a windscreen is improperly fitted or already damaged, the risk of the roof collapsing during a rollover increases nearly by a third. Moreover, in the event of a high-impact crash, a solid windscreen ensures that airbags deploy as intended. It reduces the likelihood of passengers being ejected from the vehicle.
Prevention Is Better—and Cheaper—Than Cure
To minimise risk, drivers are advised to deal with minor damage promptly. Quick action could save costs in the long run. Smaller chips and cracks can often be repaired rather than requiring a full replacement.
Herbert emphasised the importance of visiting a reputable and established windscreen fitment centre: “Proper installation is vital. A shortcut here could mean the difference between life and death in a serious crash.”
Stay Alert and Stay Inside
In light of the current scam, RUSA’s recommendation remains firm. Always ensure transactions are carried out within the official premises of the service provider. This not only safeguards your money but also ensures you receive proper documentation and professional service.
With road safety already a major concern in the country, this scam is another reminder for motorists. They should stay alert, be cautious with payments, and never compromise when it comes to the integrity of their vehicle’s safety features.
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