How to Report a Water or Electricity Outage in Gauteng

Experiencing a water or electricity outage can be frustrating, especially when you’re not sure how to report it or who to contact. In Gauteng, the process for reporting these issues varies depending on the municipality or service provider. Whether you are in Johannesburg, Pretoria, or one of the surrounding areas, understanding the right steps can help you get your services restored quickly.

Here’s a comprehensive guide on how to report a water or electricity outage in Gauteng.

Reporting a Water or Electricity Outage in Johannesburg

In Johannesburg, residents should reach out to Johannesburg Water and City Power for any water and electricity-related issues.

Water Outage Reporting:

• Call Centre: Dial 011 688 1699 or 086 056 2874
• SMS Line: Send a message to 076 333 5052
• Email: Contact [email protected]
• Website: For updates and reporting, visit Johannesburg Water

Electricity Outage Reporting:

• Call Centre: 011 490 7484
• Toll-Free Line: 0800 202 925
• Website: Visit City Power for status updates and outage reporting.

How to Report a Water or Electricity Outage in Tshwane

Tshwane residents, including those in Pretoria, can use the following methods to report outages:

Water and Electricity Outages:

• Call Centre: 012 358 9999
• Website: Tshwane Service Portal for easy reporting and updates.

Reporting Outages in Ekurhuleni

For those living in Ekurhuleni, reporting water and electricity outages is straightforward.

Water and Electricity Outages:

• Call Centre: 0860 543 000
• Email: Send details to [email protected]
• Website: For quick outage reporting, visit Ekurhuleni’s Reporting Page.

ALSO READ: City Power Rolls Out Free Electricity to Eligible Johannesburg Residents

Eskom Reporting (for Areas Served by Eskom)

If your area is serviced by Eskom, the utility company provides the following reporting channels:

• Call Centre: 08600 37566 (08600 ESKOM)
• WhatsApp: 08600 37566
• Website: Report and track outages through Eskom’s Alfred Chatbot
• Email: Reach out to [email protected] for further assistance.

General Tips for Reporting

When reporting an outage, ensure that you have the following information at hand:

• Your Address: Clearly specify the street name, suburb, and city.
• Nature of the Issue: Whether it’s a power failure, water outage, or burst pipe.
• Contact Information: Ensure that you provide a phone number or email for follow-up.

By using the correct channels and providing accurate information, you help service providers resolve the issue more efficiently.

Stay Informed and Prepared

Understanding how to report a water or electricity outage in Gauteng is crucial for a quick resolution. Whether you live in Johannesburg, Tshwane, or Ekurhuleni, knowing which service provider to contact and how to reach them is the first step toward restoring your services. Keep this guide handy, and don’t hesitate to report outages as soon as they occur.