The University of South Africa (UNISA) is one of the largest distance-learning institutions in Africa. Given its vast student body, accessing support when needed is crucial. Whether you need assistance with admissions, registration, student accounts, or academic queries, UNISA provides multiple contact methods.
Methods to Contact UNISA for Help
Below is a detailed guide on how to reach UNISA for help.
1. Contacting UNISA via Email
UNISA has designated email addresses for different departments. Ensure you use the correct one to avoid delays.
General Queries
- General inquiries: info@unisa.ac.za
- Student admissions: apply@unisa.ac.za
- Registration: study-info@unisa.ac.za
- Student fees and accounts: finan@unisa.ac.za
- Examination-related queries: exams@unisa.ac.za
- Assignments and study material: assign@unisa.ac.za
- Technical support: myunisahelp@unisa.ac.za
- Library services: library-enquiries@unisa.ac.za
- Student disciplinary matters: discipline@unisa.ac.za
- Graduation queries: graduations@unisa.ac.za
Always include your student number in the email subject line for faster assistance.
2. Contacting UNISA via Phone
For urgent matters, UNISA offers telephone support through different helplines:
- General inquiries: 0800 00 1870 (Toll-free in South Africa)
- Student Admissions: 012 429 6889
- Finance-related queries: 012 429 3111
- Exams and results: 012 429 4211
- Postgraduate inquiries: 012 429 4016
- Library services: 012 429 3133
- Graduation office: 012 429 4186
Call center hours are typically Monday to Friday, from 08:00 to 16:00.
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3. Visiting UNISA Regional Offices
UNISA has regional offices across South Africa where students can get in-person assistance.
Main Campus (Pretoria)
- Address: Preller Street, Muckleneuk Ridge, Pretoria, 0002
- Office Hours: Monday to Friday, 08:00 – 16:00
Selected Regional Offices:
- Johannesburg Regional Office: 80 Rahima Moosa Street, Newtown
- Cape Town Regional Office: Parow, Bellville Park
- Durban Regional Office: 230 Stalwart Simelane Street, Durban
- Polokwane Regional Office: 23 Landros Mare Street, Polokwane
- East London Regional Office: 10 St Marks Road, Southernwood
- Bloemfontein Regional Office: 1 Logan Avenue, Bloemfontein
- Nelspruit Regional Office: 3rd Floor, Nedbank Centre, Nelspruit
For a complete list of offices, visit UNISA’s website: www.unisa.ac.za
4. Contacting UNISA via Online Platforms
- myUNISA Portal: For registered students, the myUNISA platform allows direct communication with faculty and administration. Login at https://my.unisa.ac.za.
- Social Media: UNISA is active on Twitter, Facebook, and LinkedIn for updates and responses.
- Live Chat: Occasionally available on UNISA’s official website.
- UNISA WhatsApp Support: UNISA has introduced WhatsApp support for specific queries. Check their website for the latest number.
5. Postal Address
For correspondence, you can send mail to: University of South Africa (UNISA), P.O. Box 392, Unisa, 0003
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6. UNISA Student Support Services
UNISA also provides various student support services, including:
- Counselling and career development: counselling@unisa.ac.za
- Disability support: disabilitysupport@unisa.ac.za
- Student funding inquiries (NSFAS and bursaries): dsf@unisa.ac.za
UNISA offers multiple contact channels to assist students. Always use the correct email, phone number, or office for your specific query to ensure a timely response. If you struggle to get a response via email or phone, visiting a regional office or using the myUNISA portal may be the best option.
To ensure quicker assistance, always have your student number on hand when reaching out to UNISA. Keep track of office hours and deadlines, as certain services may experience delays during peak registration and examination periods. If one contact method does not yield results, consider alternative communication channels, such as visiting an office or reaching out via social media. Staying informed about the latest updates from UNISA will help you navigate the system efficiently and resolve any concerns promptly.
