The NSFAS (National Student Financial Aid Scheme) portal is a vital online platform that allows students to apply for funding, check their application status, upload supporting documents, and manage their bursary information. However, like any digital system, the NSFAS portal can sometimes experience technical issues.
What to Do If Your NSFAS Portal Is Not Working
If you’re unable to access your NSFAS account or certain features aren’t working, don’t panic—here’s what you can do.
1. Identify the Problem
Start by pinpointing what exactly isn’t working. Common issues include:
- Login errors (e.g., incorrect password or username)
- A blank or frozen screen after login
- Portal pages not loading or crashing
- Problems uploading documents
- Application status not updating
Take note of any error messages or glitches you encounter. This information will be helpful if you need to report the issue.
2. Check Your Internet Connection
Before assuming the NSFAS site is down, make sure your own internet connection is stable. Try opening other websites or apps. If they work fine, the issue is likely with the NSFAS portal itself.
Also, try switching browsers (Google Chrome, Firefox, or Safari) or devices to rule out browser-related problems.
3. Visit NSFAS Social Media Pages
NSFAS often updates students about technical issues or maintenance on its official social media accounts. Check these platforms for announcements:
If there’s a widespread issue, they’ll usually post about it and give an estimated resolution time.
Recommended for you: How to Report NSFAS Fraud & Avoid Scams Targeting Students
4. Clear Browser Cache and Cookies
Sometimes, cached data in your browser can cause login or loading issues. Clear your browser’s cache and cookies and then try accessing the portal again. You can do this by:
- Going to browser settings
- Finding “Clear browsing data”
- Selecting “Cookies” and “Cached images and files”
- Clicking “Clear data”
Then reload the NSFAS portal.
5. Try Logging In During Off-Peak Hours
The NSFAS portal may slow down or crash during peak times—especially close to application deadlines or results release dates. If possible, try logging in early in the morning or late at night when fewer people are using the platform.
6. Reset Your Password
If your login details are not working, use the “Forgot your password?” option on the portal. You’ll need your ID number and the email or cellphone number linked to your account. Follow the instructions sent via email or SMS to reset your password.
If you no longer have access to your registered email or number, you’ll need to update your contact details by contacting NSFAS directly.
7. Contact NSFAS Support
If all else fails, reach out to NSFAS for help. Here’s how:
NSFAS Contact Details:
- Toll-Free Number: 0800 067 327
- Email: [email protected]
- Website: www.nsfas.org.za
- Live Chat (on website): Available during working hours
Be ready to provide your ID number and a description of the issue. It helps to include screenshots of the problem if you’re sending an email.
8. Visit a NYDA or NSFAS Office
If you’re unable to resolve the issue online or via phone, visit a National Youth Development Agency (NYDA) center or NSFAS walk-in center for in-person assistance. NYDA offices offer NSFAS application and support services.
Bring your ID, student number, and any relevant documentation when visiting.
Even if the portal isn’t working, make sure you document your efforts to access it—such as emails sent or screenshots of errors. This can help if you need to appeal or prove that you attempted to meet a deadline.
If your NSFAS portal isn’t working, stay calm and follow these steps: check your internet connection, try different browsers, clear cache, stay updated via NSFAS social media, and contact support if needed. Technical issues are usually temporary, and there are multiple channels available to get help.
