The Companies and Intellectual Property Commission (CIPC) has made important changes to the customer code CIPC contact details update process. This updated process is simpler and more secure, ensuring you receive critical communications from the CIPC and can easily manage your account.  Let us dive into the new steps and why keeping your CIPC contact information current is essential.

    CIPC Contact Details Update: Renewing Your Customer Code

    Gone are the days of emailing password reset requests. Here’s the new, streamlined process:

    1. CIPC Enquiries System: Visit the CIPC Enquiries system at and click on “Forgot Password”.
    2. Enter Information: Provide your CIPC customer code. An OTP (One-Time PIN) will be sent to the registered cell phone number.
    3. Reset Password: Use the OTP to securely reset your password.

    Important Notes:

    • Bulk Changes: Contact the CIPC directly for help with bulk updates to multiple companies.
    • Outdated Number: If your registered cell phone number is incorrect, contact the CIPC call centre or website for assistance.

    Why It Matters

    Maintaining accurate contact details with the CIPC ensures:

    • Timely Updates: Receive important notices and updates from the CIPC about your business.
    • Security: Reset passwords easily and protect your account.
    • Compliance: Stay aligned with South African business regulations.

    Frequently Asked Question

    Q1. What if I need to update contact details for multiple companies?

    A1.  The CIPC has a bulk update process. Contact them directly for guidance.

    Q2. My registered cell phone number is no longer in use. How do I update it?

     A2. Contact the CIPC call centre or visit their website for assistance in changing your details.

    Q3. How often should I check my CIPC contact information?

    A3. We recommend reviewing your information at least annually or whenever your contact details change.

    Related: CIPC Company Registration – A Detailed Guide to the CIPC (2024).


    By streamlining the process of updating customer code details, the CIPC aims to improve communication and efficiency for businesses and individuals interacting with the registry. All CIPC customers need to stay updated on these changes and proactively maintain their contact information. Doing so ensures they receive important notifications and can seamlessly complete necessary transactions with the CIPC.