Tsebo Solutions Group (Tsebo) is a leading African Integrated Workplace Management Solutions Provider, and it is offering the position of Receptionist at Tsebo Group offices in Johannesburg. Tsebo provides solutions that are simpler and cost-effective for its customers. It specialises in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing its people is at the heart of Tsebo and is the foundation of its purpose. The result is an informed workforce that is in touch with every element of its client’s needs.
Tsebo Facilities Solution is looking for a receptionist to ensure that service is executed to the highest degree of workplace management quality, ensuring that all necessary documented functions are instituted, communicated, and maintained.
Purpose of a Receptionist at Tsebo Group
- To provide excellent front office service to all client guests/visitors, while effectively managing the entire facility.
- To ensure maximum cleanliness of the reception area including but not limited to meeting rooms, demo rooms, kitchen, bathroom, and stationary/stock rooms.
- To be available for client and guest requests.
- To manage general office operations.
Minimum Requirements for a Receptionist at Tsebo Group
To qualify to be a receptionist at Tsebo Group, applicants must meet the following criteria:
- Must have a Grade 12 or tertiary qualification within the Hospitality sector.
- Must have experience in a concierge, receptionist, or related role.
- Must have 2 – 3 years’ experience within a Hospitality Front of House Customer Services or similar role (please provide references).
- Must have experience in managing front-of-house and soft services skills (cleaning, hygiene, security, indoor plants, etc.)
Skills and Competencies of a Receptionist at Tsebo Group
Candidates must have the following qualities:
- Must be able to earn client/guest/visitor and colleague and subordinate respect.
- Must be able to communicate in a clear and concise manner (both verbal and written).
- Must always be committed to excellence.
- Must be an attentive listener (seeking to understand client cultural requirements by means of, research, communication, etc.)
- Must be prepared to learn new things.
- Must have a customer-centric attitude with a sense of service excellence.
- Must seek to understand the client very well. Be open to learning new aspects of service excellence in terms of culture.
- Must be a resourceful problem solver with a “Can Do” attitude willing to work outside of the defined job title for personal growth.
- Must demonstrate trustworthiness (internally and externally)
- Must actively be an effective team worker through inherent, leadership, and organisational skills.
- Must ensure the TFS corporate dress code is always maintained. The employee will be representative of TFS and the client and must therefore create a lasting first impression.
- Must have above-average verbal and written communication skills.
- Must have interpersonal skills.
- Must be computer literate (MS Office suite).
- Must possess management/supervisory skills.
- Must have the ability to identify and remediate potential problems quickly.
- Organisational skills must be of the highest order.
- Must have previous experience in front-of-house and/or customer relations.
- Must be assertive whilst being respectful and aligned to the client’s culture.
- Must always be highly approachable and presentable.
- Must be energetic and enthusiastic.
- Must be able to work under pressure and multi-task.
- Must always be punctual and reliable.
- Must be able to lead by example, whilst being able to work independently.
General Assistant Job at Tsebo Group.
Duties and Responsibilities for a Receptionist at Tsebo Group
Candidates will be performing the following activities:
Customer Centricity
- Oversee the operation ensuring that the highest levels of customer service are adhered to and delivered by the Tsebo and its service providers.
- Investigate and resolve complaints raised urgently, and report to the local TFS Senior Receptionist Supervisor.
- Strategise and monitor the daily activities of the client’s facility.
- Identify opportunities to update or improve customer service procedures and make recommendations to the TFS Senior Receptionist Supervisor.
- Report daily to the TFS Senior Receptionist Supervisor on all issues encountered & proactively identify areas for improvement in support of improving client/visitor experience.
Operational Management
- Produce, manage, and operate the daily/weekly cleaning schedule to ensure maximum availability of the facility.
- Proactively manage client’s expectations regarding daily/weekly/monthly events within the facility.
- Ensure client and guest/visitor health and safety.
- Propose/motivate, manage, assess, and optimise the strategic implementation of workplace receptionist practices. Ensure the successful implementation of said initiatives and report accordingly. Document/evidence improvements instituted, efficiencies, client/visitor/guest experience improvement, etc.
- Demonstrate a thorough understanding of client-specific telecommunications/computer systems, ensuring that sufficient training is obtained from the client’s IT support team.
- Ensure that the Telecommunications PABX/switchboard is strictly attended to during contractual hours.
- Attend daily/weekly/monthly meetings with the TFS Senior Receptionist Supervisor to ensure compliance with the operational activities and specific requirements.
- Propose operational efficiencies on current operations, whilst identifying creative operational recommendations on improvement of workplace experience, not limited to receptionist operations, but to overall TFS operations under the TFS/client’s contract.
Human Resource Management
- Adopt the TFS HR culture and live and always portray these values.
- Regularly self-assess, ensuring alignment with TFS work standards and ethics.
- Identify training requirements that will uplift work standards and ensure self-development within the receptionist’s role. Utilise all identified TFS resources, multimedia, or other TFS workplace site/s, that may augment current abilities to achieve workplace experience.
- Develop and document Workplace experience, with TFS’s future Workplace contracts in mind.
Reporting
- Report directly to the TFS Senior Receptionist Supervisor within the current client contract.
- Produce accurate and factual, daily/weekly/monthly/ad-hoc reports that are associated with the receptionist operations. Registering all complaints, compliments, client recommendations, staff attendance registers, and related operational matters.
Quality Management
- Ensure that daily building inspections are conducted in accordance with set QA standards defined by the TFS Senior Receptionist Supervisor.
- Ensure escalation procedures for remediation are strictly adhered to, based on severity/priority of fire, life, safety, and visual impact.
- Conduct random QA checks on the facility ensuring the cleaning/hygiene/indoor plant service providers are complying with the standards set out by the TFS Senior Receptionist Supervisor and/or the client.
How to Apply to be a Receptionist at Tsebo Group
To apply for this Receptionist at Tsebo Group role, click here.
The closing date for applications is 13 September 2023.